Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the website at courierexpressmalta.com (the “Site”) operated by Courier Express Malta Ltd., a company registered in Malta with its registered office at 30 Triq l-Imdina, Ħal Qormi QRM 9019 (the “Company”, “we”, “us”, “our”). By using the Site, submitting a quote request, tracking a parcel or otherwise interacting with the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

The Site is an informational and lead-generation platform for our courier and fulfilment services in Malta and Gozo. It allows you to learn about our services, request a quote and track parcels associated with deliveries we operate. The Site is not, by itself, a contract for the carriage or fulfilment of any specific parcel. Carriage and fulfilment services are governed by a separate written or electronic agreement entered into between you and the Company.

You must be at least 18 years old and able to enter into a binding contract under Maltese law to submit a quote request. By submitting a quote request on behalf of a business, you warrant that you are authorised to do so.

Information you submit through the quote form is used to prepare and send you a tailored quote. A quote is an invitation to treat only and does not create a binding contract until it has been accepted in writing by both parties or until services begin on agreed terms. We reserve the right to decline any quote request, request additional information or vary our pricing based on the information you provide.

You agree that the information you submit is accurate, complete and not misleading, and that you will keep it up to date. You are responsible for the content of any free-text notes you submit and must not include unlawful, defamatory or sensitive personal data of third parties.

Tracking information shown on the Site is provided for convenience and is based on data received from our operational systems and partners. It may be delayed, incomplete or inaccurate. Use of tracking data does not create any guarantee of delivery time or outcome.

You agree not to:

• use the Site for any unlawful, fraudulent or harmful purpose;
• interfere with or disrupt the Site, its servers or networks;
• attempt to gain unauthorised access to any part of the Site or related systems;
• submit automated, bulk or spam enquiries through the quote or tracking forms;
• reverse-engineer, scrape or copy the Site other than as expressly permitted by these Terms or by Maltese and EU law;
• upload or transmit any malware, harmful code or material that infringes the rights of others.

We may suspend or block access to the Site at any time if we reasonably believe these Terms have been breached.

The Site and all content on it, including text, graphics, logos, icons, images and code, are owned by the Company or its licensors and are protected by intellectual property laws. You may view and print pages of the Site for your own personal or internal business use. You may not otherwise reproduce, modify, distribute, publish or commercially exploit any part of the Site without our prior written consent.

The “Courier Express” name and logo are trademarks of the Company. All other trademarks referenced on the Site are the property of their respective owners.

Personal data submitted through the Site is processed in accordance with our Privacy Policy, which forms part of these Terms.

The Site may contain links to third-party websites or services. We do not control those websites or services and are not responsible for their content, policies or practices. Accessing third-party websites is at your own risk.

To the maximum extent permitted by law, the Site is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy or uninterrupted availability. We do not warrant that the Site will be free of errors, secure or available at all times. Nothing in these Terms affects rights that cannot be excluded under applicable consumer-protection law.

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or business, arising out of or in connection with your use of the Site, even if we have been advised of the possibility of such damages.

Where liability cannot be excluded, our total aggregate liability arising out of or in connection with the Site is limited to the greater of (a) one hundred euro (EUR 100) and (b) the amounts paid by you to the Company under any related service agreement in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms limits liability for fraud, gross negligence, wilful misconduct or any liability that cannot be limited under Maltese law.

You agree to indemnify and hold harmless the Company and its directors, employees and agents from and against any claims, damages, losses and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms or your misuse of the Site.

We may modify or discontinue any part of the Site at any time, with or without notice. We may also update these Terms from time to time; the “last updated” date above shows when they were last revised. Continued use of the Site after a change constitutes acceptance of the updated Terms.

These Terms and any dispute or claim arising out of or in connection with them or the Site (including non-contractual disputes or claims) are governed by the laws of Malta. The courts of Malta shall have exclusive jurisdiction to settle any such dispute or claim, without prejudice to mandatory consumer-protection rights to bring proceedings in another EU Member State.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force. These Terms, together with the Privacy Policy and any specific service agreement, constitute the entire agreement between you and the Company in respect of the Site.

Courier Express Malta Ltd.
30 Triq l-Imdina, Ħal Qormi QRM 9019, Malta
Legal & privacy queries: privacy@courierexpressmalta.com